On average, a physician will interrupt a patient describing his symptoms within twelve seconds, in that short time, many doctors decide on the likely diagnosis and best treatment. Often, decisions made this way are correct, but at crucial moments they can also be wrong - with
catastrophic consequences. In this mythshattering book,
Jerome Groopman pinpoints the forces and thought processes behind the decisions doctors make. Groopman explores why doctors err, and shows when and how they can -with our help - avoid snap judgments, embrace
uncertainty, communicate effectively, and deploy other skills that call profoundly impact our health. A doctor's specialty, the technology he relies on, his